It’s all in the Follow Up

followupI have heard it over and over again as I’m talking to a potential client. They are in need some help with their business. They are in overload and just can’t manage alone any longer however, they have been here before and have reached out and hired a virtual assistant and then after the money has been exchanged the VA disappears never to be heard of again. So small business owners are nervous about reaching out again and I don’t blame them. So, I am going to share a couple of tips in knowing if you can trust the new virtual assistant that you are speaking with.

Are they active? Do you see them on social media; do they have an active Facebook or Twitter account? Do they have a blog that they are active on? Here is a great tip, make a comment on one of their blog posts and see if they respond. Virtual assistants are very busy people however they should always be responding back to those who want to communicate with them via social media or their blog. If there are big gaps where they seem to disappear for months at a time that might be a warning sign. A sharp VA will follow up with any and all correspondence that they receive.

Another great way to measure your virtual assistant’s seriousness about her job is if she has a website with her services and procedures in writing. And when it is requested she follows up and sends paperwork and returns phone calls. Make sure to talk to your new virtual assistant either by phone, Skype, Google hangout. However it’s done there needs to be a conversation so you can have some measurement of the person. We all do things a little differently and that is no cause for alarm for our clients however you should insist on a phone conversation and having things in writing and the follow up with this can help you determine the kind of service you will receive after the paperwork is signed.

Ask your buddies for referrals about their VA’s also there are a lot of new VA’s out there just beginning. Don’t be afraid of a new virtual assistant they could do a great job for you! They don’t have client overload, they are looking for clients and usually do a great job and can usually fit your work into their schedule right away. They can be great in the follow up because their schedule permits it.

I hope some of these tips are helpful to you in knowing what good virtual assistant should do. They should be active and easily seen on social media or their blog. They should respond quickly with a conversation and paperwork for you. And remember not to be afraid of newer VA’s. You can probably afford them and they have time for your work. The most important thing is to watch their follow up before you hire them. That will help determine the type of follow up you receive after you pay them.

About Shawn Snyder

Shawn Snyder owns SRS Virtual Assistant. We work as consultants and virtual help for the entrepreneur and small business owner who is looking for help with their social media needs, email marketing and admin office help.
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10 Responses to It’s all in the Follow Up

  1. Thanks for this Shawn.

    Following up is SO important in building a trusted client/VA relationship. I like to keep in close communication with my clients so that they know I’m around if they need me. I’m also a bit of a stickler for making sure I follow protocol. If I’m slack with it in my business, then what impression does that create to my client with how I might work for them?

    Great post!

  2. Jan says:

    Its a shame that a few “bad apples” who disappear spoil it for everyone. Business owners who need help are hesitant to trust again. VAs somehow have to prove they won’t vanish, that they are trustworthy. Shawn, you always have good advice. Thank you for the tips and suggestions to avoid this problem.

    • Shawn Snyder says:

      Thank you Jan. It is exasperating for the good VA’s out there who serve their clients. We have to repair trust and relationships with those who have had a run in with a bad VA.

  3. This is a terrible fact- true for many a business- that they must counteract the impressions provided by charlatans who make the claims you make, to assure the client that there is a reputable service provider that can make their lives easier and more profitable…
    Roy A. Ackerman, Ph.D., E.A. recently posted..The 12th of FebruaryMy Profile

  4. Good post Shawn. Speaking from a client perspective, the sad thing is that once the trust is gone, it’s very hard to regain. I’ve had a sleepless night where I was working on a project with a VA, and she was working very hard. But the night before our deadline, I got so scared because I kept thinking I had no way of finding her ( except through the phone and email) if she doesn’t send me the work, and I’d made promises based on the work she was doing. It was a very loong night.
    Damaria Senne recently posted..Books I’m Reading & The Writing Life In GeneralMy Profile

    • Shawn Snyder says:

      That is so true Damaria. Trust is a large thing to hand over to someone that for the most part you don’t know well and they have such an important part of your business. That is why we as VA’s have to take our positions very seriously and fulfill any obligations that we make with our clients. I hope you are sleeping well now and have a good relationship with your VA.

  5. Deb says:

    Creating systems around your follow up and communication with your clients is essential. Even good VAs can get busy and without some system of tracking what needs to be done, things could unintentionally fall through the cracks. It’s so important to prove ourselves trustworthy from the beginning with our clients. Great reminder!
    Deb recently posted..4 Steps to Avoid “Shiny Object Syndrome” and Find Your FocusMy Profile

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