I have heard it over and over again as I’m talking to a potential client. They are in need some help with their business. They are in overload and just can’t manage alone any longer however, they have been here before and have reached out and hired a virtual assistant and then after the money has been exchanged the VA disappears never to be heard of again. So small business owners are nervous about reaching out again and I don’t blame them. So, I am going to share a couple of tips in knowing if you can trust the new virtual assistant that you are speaking with.
Are they active? Do you see them on social media; do they have an active Facebook or Twitter account? Do they have a blog that they are active on? Here is a great tip, make a comment on one of their blog posts and see if they respond. Virtual assistants are very busy people however they should always be responding back to those who want to communicate with them via social media or their blog. If there are big gaps where they seem to disappear for months at a time that might be a warning sign. A sharp VA will follow up with any and all correspondence that they receive.
Another great way to measure your virtual assistant’s seriousness about her job is if she has a website with her services and procedures in writing. And when it is requested she follows up and sends paperwork and returns phone calls. Make sure to talk to your new virtual assistant either by phone, Skype, Google hangout. However it’s done there needs to be a conversation so you can have some measurement of the person. We all do things a little differently and that is no cause for alarm for our clients however you should insist on a phone conversation and having things in writing and the follow up with this can help you determine the kind of service you will receive after the paperwork is signed.
Ask your buddies for referrals about their VA’s also there are a lot of new VA’s out there just beginning. Don’t be afraid of a new virtual assistant they could do a great job for you! They don’t have client overload, they are looking for clients and usually do a great job and can usually fit your work into their schedule right away. They can be great in the follow up because their schedule permits it.
I hope some of these tips are helpful to you in knowing what good virtual assistant should do. They should be active and easily seen on social media or their blog. They should respond quickly with a conversation and paperwork for you. And remember not to be afraid of newer VA’s. You can probably afford them and they have time for your work. The most important thing is to watch their follow up before you hire them. That will help determine the type of follow up you receive after you pay them.