What Do You Want?!

www.srsvirtualassistant.comHave you ever been at a store you go up to pay and the cashier is carrying on a conversation with someone else and does not even acknowledge you? Or as you walk up to the counter the representative lets out big old sigh and puts her nail file down. Just makes me feel warm and cozy inside, NOT!

If you are an online business then your customer service won’t be like that but it can be just as harmful to your business. An online business needs to think of their blog and social media as their counter and checkout line and you need to determine if you ignoring a customer, being rude or just showing that you don’t care there are customers.

Having exceptionally great customer service is one of the easiest ways to increase the lifetime value of your customers. By providing exceptionally great customer service, customers will not only be happy with you, but they’ll continue to come back. In the short run this may end up costing your company a bit more money, but in the long run you’ll see the benefit because each customer will not only spend more money with you, but they’ll tell their friends about the great experience they had with your company.

Meanwhile, keep answering the comments on your blog,  and participate in the conversations that are happening on your social media sites.

What do you think? Am I being too sensitive or is good customer service getting harder to find?

About Shawn Snyder

Shawn Snyder owns SRS Virtual Assistant. We work as consultants and virtual help for the entrepreneur and small business owner who is looking for help with their social media needs, email marketing and admin office help.
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2 Responses to What Do You Want?!

  1. Amy says:

    Shawn, I agree with you that good customer service is hard to find. My son Andrew works as a Starbucks barista and he tells some pretty awful stories about how some customers treat him, even when he gives them great service. I always feel really surprised and delighted when I’m treated with respect, myself, and that’s too bad.
    Amy recently posted..Some things that make me smileMy Profile

    • Shawn Snyder says:

      I know some people think servers are treated rudely by customers. I think every person should have to work as a server for awhile. I waited tables all through high school it was the hardest job I’ve ever had. But it taught me a lot.

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